Frequently Asked Questions
Everything you need to know about your NakedMD skincare journey.
How long does it take for my order to ship?
Standard orders are processed within 1-2 business days. Once shipped, domestic delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return for a full refund or exchange.
Are NakedMD products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and designed to be gentle yet effective. We recommend performing a patch test before incorporating any new product into your routine.
Do you test your products on animals?
NakedMD is proudly 100% cruelty-free. We never test our finished products or individual ingredients on animals at any stage of production.
Can I track my package after it has been sent?
Absolutely. As soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor its progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.