Returns & Exchanges
At NakedMD, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return window for most items in their original condition.
Initiate Your Request
Contact our support team at support@nakedmd.com within 30 days of delivery with your order number and the reason for your return.
Prepare Your Package
Securely pack the items in their original packaging to ensure they are protected during transit back to our facility.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing